Policies

Class Enrollment and Refund Policies

PAYMENT

  • Tuition is due in full at time of registration.  

  • All course registration and material purchases are conducted online only. We currently do not accept cash or checks. We accept all major credit cards.

  • Read course descriptions carefully for topics, dates, and times. CAC will send an email confirmation after registration. 

  • There are no prorates given for late registration, missed classes, or partial attendance.

CANCELLATIONS & REFUNDS

  • While CAC makes every effort to handle student work with the utmost care, we cannot guarantee perfect results. Works might crack or break during the firing or glazing process and glazes can have unpredictable results. Our classes are geared towards a creative “making” experience rather than an end product. No refund of firing-fees will be issued.

  • There will be no refunds or pro-rating options for late registration or missed classes.

  • All class confirmations are sent by email 7 days prior to the start of class.

  • In the event that a student must withdraw their registration from a class or workshop, CAC will issue a full refund if cancellation is made 7 days prior to the start of class. No refunds or credits are issued for cancellations made after 7 days before the first day of the scheduled class. Tuition is non-transferable.

{Exceptions are only made in the event of extenuating circumstances, but may require a doctor's note or written request describing the situation, and must be approved by CAC}

  • CAC reserves the right to cancel any program due to insufficient enrollment. If a course is cancelled, you will be notified of the cancellation 5 days prior to the start of class and will be offered the opportunity to transfer to another course or issued a full refund. 

  • In the event that a class or workshop is canceled due to inclement weather, CAC will reschedule the class on another date.

MAKE UP CLASSES 

  • CAC does not offer make-up dates for any individual student who is unable to attend a scheduled class.  

    • Extra Open Studio hours (space permitting) are available to Adult students that have excused absence. 

    • CAC encourages all students to be extra cautious when deciding to attend class if feeling slightly under the weather. If a student decides to skip class due to potential illness, CAC will accommodate a make-up open studio session.   

OPEN STUDIO

  • Open Studio is available to currently enrolled students, on a first-come, first-served basis, and by reservation only.

  • Open Studio is only available for students who are CURRENTLY enrolled in a multiple week course. 

  • Virtual course students, Teen and Tween Wheel students, and Summer Camp students are not eligible to attend Open Studio.

  • Students may register for one open studio slot per week ahead of time and one open studio slot on the day of depending on availability. We have more students than open studio slots so we can’t guarantee a slot every week. Open Studio times may be canceled for CAC functions or unforeseen needs.

  • Please cancel your open studio reservation if you cannot make it, you can cancel through your confirmation email.

LOCATION

  • Classes at CAC are located in either the Main Classroom (entrance is located on the wooden deck) or the Annex Classroom (street level entrance).

  • One week (7 days) prior to class, CAC will send a welcome email including where to find your class on campus and parking instructions. 

  • Please reach out to discuss ADA accommodations. Email mail@clayartcenter.org. CAC is not wheelchair accessible.

MINORS

  • CAC requires written permission for all students under the age of 18 to enroll in any adult course. Teens (16+) are allowed to take adult courses if approved by CAC. 

  • Please contact CAC if you want to enroll a minor in an adult course. and a permission form will be provided via email before the start date of the course. Email mail@clayartcenter.org.

    • This does NOT apply for youth or family courses. 

WAITLISTS

  • If a class reaches the maximum number of students, you will have the option to join a waitlist. 

  • If open spots become available in a waitlisted course, waitlisted students will be contacted to register. Please note, we notify the whole waitlist at once and space in classes is first come first serve, so it’s likely to sell out again quickly.

  • If enough students join the waitlist, we may try to add an additional class or workshop.

MATERIALS & SUPPLIES

  • Clay, tools and firing fees are not included in tuition for adult classes, unless noted. 

  • Prior to the first class, adult students must purchase a Credit Log in order to purchase firing fees, clay, and tools, all available at CAC during class.

  • The cost of clay ranges from $20-$30 per 25lb bag, depending on the clay body.

ARTWORK PICKUP

  • If your class or workshop project(s) requires additional treatment after the course is over, we will contact you when work is completed and ready to be picked up. 

  • We do not ship work to students. 

  • Student artwork will be held 90 days after the course end date. All work is subject to discard after the 90-day period.

VIDEO & PHOTOGRAPHS

  • CAC reserves the right to use photographs and/or videos taken during classes and other programs to market and promote CAC and its programs. 

  • Any student or legal guardian who does not wish to have his or her child photographed will be able to opt-out during registration. 

MEMBERSHIP

  • Become part of our creative and dynamic community and enjoy annual benefits as our thanks for your support. Learn more and become a member.

Shop and Return Policies

Returns:

If you are unhappy with your purchase for any reason, please contact us to arrange a return. Undamaged merchandise must be returned within 15 days for a full refund minus shipping costs. Unfortunately, we cannot accept returned merchandise after 15 days. Send items securely in their original packaging to: 
Clay Art Center
40 Beech Street
Port Chester, NY 10573

Shipping:

Prices are for orders shipped within the Continental United States. All orders are shipped UPS standard ground, and have an estimated arrival time of 5-10 days. Unfortunately, we are unable to ship to P.O. boxes, so be sure to give a street address for delivery. Please call or email for special shipping requirements outside of the Continental United States or for expedited shipping options.

Damaged Merchandise:

If the product arrives damaged, please contact us as quickly as possible at: 914-937-2047 or email mail@clayartcenter.org. In order to receive a refund, you must save all boxes and packing material. We will arrange to have UPS pick up the package at no cost to you. We will replace the item (if possible) or mail you a refund check for your purchase.

Special Orders & Commissions:

Like an artist’s work, but want something different? Contact us directly, and we’ll put you in touch with the artist. Similarly, if you are looking for something specific, we might have an artist that would be willing to work with you on a commission basis.  Special orders and commissions are not returnable. Feel free to contact us at (914) 937-2047 or at mail@clayartcenter.org

Gift Certificates:

You may purchase gift certificates which can be redeemed for class tuition or in the shop. Gift certificates do not have an expiration date. If you lose your gift certificate, contact mail@clayartcenter.org for a replacement.

Questions? Contact us at (914) 937-2047 or at mail@clayartcenter.org