Policies

Class Enrollment and Refund Policies

  • No refunds will be given once a class has been confirmed via email.  Prior to this time a refund can be issued, minus a $25 registration fee.  {Exceptions are only made in the event of extenuating circumstances, but require a doctor's note or written request describing the situation, and must be approved by the Executive Director.}
  • Tuition is due in full at time of registration. 
  • Classes with insufficient enrollment will be cancelled and payment fully refunded.
  • There are no refunds for missed classes.  

  • With permission from the front office adult students may make-up a maximum of 2 missed classes during a full session or 1 make-up for 6-7 week classes.  There are no make-ups in the last week of classes.

  • Missed youth classes cannot be made up. No exceptions.

  • Tuition is non-transferable.

  • In the event of an emergency closing, students will be emailed and classes will be rescheduled.  The website home page will indicate whether classes and/or open studios are cancelled and if the offices are closed.

  • Clay, tools and firing fees are not included in tuition, unless noted. Prior to the first class, students must purchase a Credit Log in order to purchase firing fees, clay and tools during class.

  • The cost of clay ranges from $14-$21 per 25lb bag, depending on the clay body. 

  • Firing fees are calculated by the cubic inch (i.e. height x width x depth) so each student's total will vary based on how much work they produce. The cost of firing is 5 cents per cubic inch for 2 firings (bisque and glaze firing)

  • All CAC Policies can be read in the Student Handbook. It includes policies for both classes and workshops, information about facilities and materials available, and detailed explanations of programs. 

Pottery Return Policies

Returns:

If you are unhappy with your purchase for any reason, please contact us to arrange a return. Undamaged merchandise must be returned within 15 days for a full refund minus shipping costs. Unfortunately, we cannot accept returned merchandise after 15 days. Send items securely in their original packaging to:   Clay Art Center, 40 Beech St, Port Chester NY 10573

Shipping:

Prices are for orders shipped within the Continental United States. All orders are shipped UPS standard ground, have an estimated arrival time of 5-10 days.  Unfortunately, we are unable to ship to P.O. boxes, so be sure to give a street address for delivery.  Please call or email for special shipping requirements outside of the Continental United States or for expedited shipping options.

Damaged Merchandise:

If the product arrives damaged, please contact us as quickly as possible at: 914-937-2047 ext 2.  In order to receive a refund, you must save all boxes and packing material. We will arrange to have UPS pick up the package at no cost to you. We will replace the item (if possible) or mail you a refund check for your purchase.

Special Orders & Commissions:

Like an artist’s work, but want something different? Contact us directly, and we’ll put you in touch with the artist. Similarly, if you are looking for something specific, we might have an artist that would be willing to work with you on a commission basis.  Feel free to contact us at (914) 937-2047 x 2 or at mail@clayartcenter.org Monday – Saturday, 10am - 5pm

Questions? Feel free to contact us at (914) 937-2047 x 2 or at mail@clayartcenter.org Monday – Saturday, 10am - 5pm